Frequently asked questions
Straight answers about WillAi website chat, what it costs and what it can and can't do. Can't see your question? Give me a ring.
What is it?
An AI chat assistant on your website, trained on your own pages and documents. It answers customers' questions any time, captures enquiries and points urgent ones to your phone. I set it up for a one-off installation fee (NZ$2,000 incl. GST, or NZ$1,000 incl. GST with an email code) and help you with it afterwards; you pay DocsBot directly for the plan.
Will customers know it's an AI?
Yes. It's friendly and natural, but it never pretends to be a person, and I set it up to say it's an AI assistant if asked.
What can it answer?
Questions covered by the content you give it: hours, prices you're happy to share, services, service areas, policies and the like. It links to the page each answer came from. If it doesn't know, it says so and offers your phone number or an enquiry form instead of guessing.
How do I get the enquiries?
New enquiries are sent to your email. They can also go into a CRM such as HubSpot, Pipedrive or Zoho.
Can it take bookings?
It can show your Calendly, Cal.com or TidyCal booking page in the chat. If you use a different booking system, it can link to it or take a booking request for your team.
What does it cost?
Installation by me is a one-off NZ$2,000 incl. GST NZ$1,000 incl. GST with an email code (Get 50% off: enter your email for a code). You pay DocsBot directly for the plan, at prices set by DocsBot: Standard (US$149, about NZ$263/month), which includes leads, bookings and DocsBot's voice agents (beta), or Business (US$499, about NZ$882/month) for busier sites. Details on the pricing page.
What does the installation fee cover?
Building and testing your assistant, putting it on your website and getting it answering properly. It's NZ$2,000 incl. GST NZ$1,000 incl. GST with a code: Get 50% off: enter your email for a code. I'm also a DocsBot partner, so DocsBot may pay me a commission when you subscribe. It doesn't change what you pay DocsBot.
Do I pay you anything?
Only the one-off installation fee: NZ$2,000 incl. GST NZ$1,000 incl. GST with an email code (Get 50% off: enter your email for a code). There's no monthly fee from me. If you ever want something out of the ordinary, like a custom integration, I'll tell you the cost up front and we'll agree on it in writing first.
Is there a contract?
Not with me. Your DocsBot subscription is between you and DocsBot, and you can change plans or cancel with them.
What does the phone agent cost?
DocsBot's voice agents (beta) are included in the Standard plan, so there's no extra DocsBot fee.
What is it built on?
DocsBot, a specialist AI chat platform, in your own DocsBot account. I'm an independent Auckland consultant, not DocsBot staff.
Does it answer the phone?
Not yet. A phone agent built on DocsBot's voice agents (beta) is coming as a pilot once my NZ phone number is approved. You'd keep your number, urgent calls would be transferred to you, and caller details would be emailed. Read about the pilot.
What happens to customers' information?
Chats and enquiries are stored in your own DocsBot account (DocsBot acts as a data processor and may store data outside New Zealand). If you give me access to help, I use it only to look after your assistant, and I don't sell or reuse anything. You can export or delete your data in DocsBot, and remove my access at any time. See the privacy policy.
Is it secure?
DocsBot is SOC 2 Type II certified and GDPR compliant, with HIPAA available for health providers. It doesn't sell your data, and the AI model providers it uses keep zero data retention. Your assistant is trained only on your own content and your workspace is kept separate from other businesses'. DocsBot runs and maintains the platform. Details are in DocsBot's Trust Center.
How is it different from Intercom Fin or Zendesk AI?
Those are built into their own helpdesks and charge per resolution (Fin is US$0.99 per outcome), so a busy month costs more. DocsBot is a flat monthly fee, works with or without a helpdesk, and learns from your website, documents, Google Drive, videos and helpdesk tickets. See the full comparison.
Will it talk about my competitors?
Only the way you want. I set guardrails for how strictly it sticks to your information and how it handles questions about competitors, from politely declining to a short, fair answer.
Who sets it up and looks after it?
Me, William McIntosh, based in Auckland. You deal with a real local person, not a ticket queue.
What kinds of businesses is it for?
NZ small businesses that get the same questions over and over, or enquiries when they can't reply: tradies, clinics, real estate, salons and small offices.
Want to talk it through?
Give me a ring on 021 276 9799 or email [email protected]. Installation is NZ$2,000 incl. GST NZ$1,000 incl. GST with an email code; you pay DocsBot directly for the plan (from about NZ$263/month). See pricing, how it works or the FAQ.